Hi napkinfinance,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also can you tell me from which table did you try to create a chart and tell me the steps you took so I can try to reproduce the error.

Thank you.

Hi napkinfinance,

Ok no problem at all I understand.

I will try to give you some hints where to look.

Can you please inspect the page and see if there are some errors in the console when you click on the last step when creating charts.

Thank you.

Hi napkinfinance,

Can you please try to click the right mouse button when you are in the chart wizard and click Inspect page , then you will be in the Developer tools. ( attachment)

There must be some error or notice in console when the page is loading forever.

Best regards.

Hi napkinfinance,

Ok, can you please send me that file from which you created chart or make some similar file so I can try to recreate the chart.
Also if you could tell me from which columns did you try to create a chart.

If this is not possible please tell me so I can try some other methods to reproduce this issue.

Thank you.