We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I was using the lite version of the plugin and everything was working fine.
We moved our website and now it stopped working. I get a loading icon on pretty much everything I do (creating table from excel file or from table editor). I also paid to get the full version just in case but it's not better.
I tried deactivating and deleting the plugin from wordpress.
I wanted to manually delete the wp-content/plugins/wpdatatables folder but it gets deleted when I remove the plugin in wordpress.
When I reinstall it's still not working.
For some reason some settings are kept during the process (like my purchase code)
I tried deleting some tables directly from the mysql database but it's still not helping.
Can you help me with that ?
I forgot, sometimes I also get an error message (see attach.)
It seems only excel files stopped working...Hmmm.
Tried blank with th econstructor and it works.
CSV file also works...
Hi tarmacx,
Thank you for your purchase.
As you can see from the attachment I was able to create a table with your file.
So can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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You should have got a password by email. If you didnt let me know.
Hi tarmacx,
When I try to save your Excel file from your library I can see this error:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, internet connection or plugins but instead is a problem with the web site's server.
Can you please investigate your server log and see if there is some errors.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Alright, I'll investigate, you can close the tickets.
Thank you