We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I make a template with a docx or doc extension both the preview and the resulting report are downloaded as an xlsx file or an empty ajax page is opened (admin-ajax.php). As such I cannot make word reports. It doesn't seem to matter what I put in the Word template. I have tried both the full report I need and pared down reports. I have tried forcing docx or doc in the filename, adding "word" to the template name.
Please advise.
Hi Andrew DuPree,
Could you send me temporary login credentials so I can take a look?
Hi Andrew DuPree,
It looks like I reset the password by going to email which ask me to set password first. Now it says that you need to approve my account. Sorry for incovniance.
Hi Andrew DuPree,
Error that I found when I tried to download report indicate that there is some kind of permissions problem, that PHP is unable to write to /tmp directory. Please check permission on that directory first.
Our plugin use
php function to find temp directory on your server so you can start looking from there
Oddly enough, EXCEL reports started working again today. However, word template reports still take me to an empty page opening the ajax file. So my problem is still where I started excel templates work, word templates do not.
Hi Andrew DuPree,
It looks like you remove report from https://partnerforge.com/experiment-2/
Report with ID 2 does not exist
Please provide me admin access so I can take a look.
Hi Andrew,
For some reason I cannot upload changed report template on your website.
If you are preparing a single MS Word DOCX report for all table’s rows, you can use repeating blocks for each row instead of a table. To do this use layout like:
${wpDataTable.row}
Column1: ${column1.all}
Column2: ${column2.all}
…
${/wpDataTable.row}
You can find more about this in our text documentation.
Please try this and see does it helps.
Thank you - it appears that my issues with the Word Template were pure ignorance.
In other areas, here is what I have discovered:
* Excel reports do not work if there is a zero value in an integer field. Do not know why this breaks them. But it does. It shifts values over from the next field in the report.
* A column that is somehow faulty ends up in a 403 error - as I found in a date column that I still have been unable to fix - (final) fix was disabling it and turning it to text.
Cheers,
Scott
Hi Andrew,
Sorry for delayed response. Is there a report on your website in which I can see this issues?
No - I disabled the faulty field (and this is undoubtedly something that should not concern you). And I took out all zeros from my fields in the offending column. I had used them as a first category. This is an sql issue, I suppose, that I can live without.
Any info on why Report Builder stops working with the new release of WpDatatables? It does not seem to be able to locate the datatables after upgrade.
Hi Andrew,
We will release new version of Report Builder by the end of this week and that version should have all incompatibilities fixed
And you were true to your word!
Out of five excel reports, two of them work great with the update. The other three will download without error in the back end. But in the front end they do not download but end up on the dreaded blank ajax page - https://..../wp/wp-admin/admin-ajax.php. Am determined to get them to work but that is where I am at.
Hi Mkoche,
Could you gave me a temporary admin access so I can take a look? If it is please open new ticket, make it private and send me credentials there.