Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #1188887
Report downloading doesn't work
Closed

Comments

  •  1
    sapuru started the conversation
    May 30, 2017 at 2:25pm

    Hi! 

    I've prepared a template. Uploaded. Everything is like your tutorials. 

    When I hit "download report", it shows like downloading a file, but it's never downloaded, so i can't open it. 

    This happens with "download" button, and with "Download Report Preview". 

    Please help!!! 

  • [deleted] replied
    May 30, 2017 at 2:41pm

    Hi sapuru,
    Thank you for the purchase.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see it except us.

  •   sapuru replied privately
  • [deleted] replied
    June 1, 2017 at 9:31am

    Hi sapuru,

    I take a look at your two reports. Report with ID 1 has empty tamplate and that is the reason why there isn't any data in the report. Second report with ID 2 has variables and it's working as I see. Can you describe me little more closer what kind of issue do you have?