As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Luego de usas el asistente y generar el codigo, al dar click en el boton para descargar el documento o plantilla de WORD (DOCX), arroja un error la pagina:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log."
Con el archivo o plantilla de Excel si funciona.
Hi Carbolivar,
To be able to better understand your problem please write a ticket in English.
After you use the wizard and generate the code, clicking the button to download the document or WORD template (DOCX), throws an error the page:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log."
With the Excel file or template if it works.
Hi Carbolivar,
Could you check server error log and try to find reason why is this happening?
Also make sure that you have latest version of plugin installed.