Hi José,
Thank you for your purchase.

Can you please tell me did you follow this steps when upgrading the plugin:

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing wpdatatables folder.

4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate wpDataTables, and then activate it again.

Also can you please check your server log to see if there are some issues.
Best regards.

Hi José,

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Hi José,

Unfortunately I can not login with this credentials. ( attachment)
Can you please investigate it.
Thank you.

Hi José,

Can you please try now and tell me do you still have the same issue.
Thank you.

Hi José,


Still I can not reproduce any errors when working with mysql tables.
Can you please write me some guide, what to do, where to click so I can try to reproduce it.
Thank you.

Hi José,

I was able to create it without any problems.
Enter the query save the table, preview the table, change some settings. (attachment)


Can you please try to clear the browser cache maybe there is an issue.

Hi José,

Very strange because I was able to create and edit tables without any problems as you can see in your wpdatatables page.

Can you please try to make a tables using my login credentials that you provided me.
This is the first time that I see this kind of issue so I will give my best to help you out but I am afraid that there are no more options left .