Im using Sydney Pro now but created tables before I updated to pro. After created a child theme and then upgrading to pro my tables dont show any more.
Ive tried to insert them i a newly created page with same result, they dont show.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
I logged in successfully.
And I can see this error when i try to make a new table:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, internet connection or plugins but instead is a problem with the web site's server.
Can you please investigate your server log and see if there is some errors.
Hi technicians didnt find anything in the logs. They need exact procedure on how you did to get this error code and a sample screenshot of the error. Can you provide me with this?
I tried to make a table, didnt get any error, table is just not showing
In attachment file you can see the my result when i try to create the table. I will also investigate it further with my team so I will let you know as soon as I have he solution.
The reason that the tables are not showing is because "Hide table until page is completely loaded" is checked. I unchecked this and the tables show. However, they dont look like they used to but rather a formated version. No color, no hoover etc.
Even if I change color and such in "Settings" it wont apply.
So to solve this temporary I would use the Custom CSS to the following:
Header background color
Header font color
Hoover row color
Also would need the other "standards" that used when creating a table. The 3 things above is the only things I changed in settings so also need the default settings in custom css.
Really need help with this issue since I have to add Custom CSS every time I want to change something in my tables. Dont think its fair that I should pay for this plugin full price when I barely can use its functions. I have had to solve everything on my own without assistance from you guys.
It looks like you have some server issues because I can not see any of your pages right now. You can see the error log in attachment file. Can you please investigate it.
Yeah there were some issues today. Server people blames some plugin. Please try to fix my wpdatatables or I will be forced to ask for refund, have to change everything with CAD
It is possible that plugin can be the issue but you must ask them which plugin exactly is the main reason for the problem. Also I can not login with the old credentials so can you please investigate it.
You have some JS error on your page ( Attachment) Please try to resolve all other JS errors because they can be the issue to prevent our plugin to work as it should.
Ok, have hired a developer to take a look at these issues. It seems there must be some issue with wpdatatables. All plugins have been deactivated one by one to see what causes the JS error. If wpdatatables is deactivated the JS error disapperars, thats the only time the error disappears.
I would like a refund since I cant use this plugin it seems and now I had to spend money on a developer to take a look at this since I dont have time for these issues.
Take a look at attachment file. You have some script that is manually added to the footer of all of your pages and the function addToCart , There is the problem with that and browser report problem with that function. Every JS error could lead to that a plugin will not work. So maybe you will need to investigate that.
About refund:
We're sorry to hear you do not want to use the tool after purchase.
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
Its the same deal as it always is with developers, everyone is blaming everyone. Think its pretty bad that you wont refund me since Ive had such issues with your plugin. Even had to hire developer to try to fix it, anyways, enjoy the 35 dollars, I will be sure to let everyone know to avoid plugins from you guys.
I really give my best to help you out but unfortunately as I said this JS error is not on our side. Our plugin (and most of the plugins) in order to work properly, requires that there are no JS errors on the page. You get a support from us where I pointed you where to look and try to explain you where the main issue is. If you already hired the developer please ask him to take a look at addToCart function.
Sorry to hear that you are not satisfied with our product but if there is anything else that we can do, let us know.
Hi,
Im using Sydney Pro now but created tables before I updated to pro. After created a child theme and then upgrading to pro my tables dont show any more.
Ive tried to insert them i a newly created page with same result, they dont show.
Can you please fix this for me
Hi webetyouwin,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Any luck?
Hi webetyouwin,
I logged in successfully.
And I can see this error when i try to make a new table: Failed to load resource: the server responded with a status of 500 (Internal Server Error)
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, internet connection or plugins but instead is a problem with the web site's server.
Can you please investigate your server log and see if there is some errors.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok will check with them
Hi technicians didnt find anything in the logs. They need exact procedure on how you did to get this error code and a sample screenshot of the error. Can you provide me with this?
I tried to make a table, didnt get any error, table is just not showing
Take care
Also did manage to construct a table with the wpdatatable constructor. https://www.webetyouwin.com/results/
Looks like shit but at least it is showing.
Any ideas? I didnt manage to get that error code and hosting said they could see any issues?
Hi webetyouwin,
In attachment file you can see the my result when i try to create the table.
I will also investigate it further with my team so I will let you know as soon as I have he solution.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
The reason that the tables are not showing is because "Hide table until page is completely loaded" is checked. I unchecked this and the tables show. However, they dont look like they used to but rather a formated version. No color, no hoover etc.
Even if I change color and such in "Settings" it wont apply.
So to solve this temporary I would use the Custom CSS to the following:
Header background color
Header font color
Hoover row color
Also would need the other "standards" that used when creating a table. The 3 things above is the only things I changed in settings so also need the default settings in custom css.
This is how it used to look
This is how it looks now
Again this is just a temporary issue since I need my tables to look attractive so please provide me with this as soon as you can
Best regards
Hi,
Really need help with this issue since I have to add Custom CSS every time I want to change something in my tables. Dont think its fair that I should pay for this plugin full price when I barely can use its functions. I have had to solve everything on my own without assistance from you guys.
Hi webetyouwin,
Sorry for late response we had some national holidays in past 4 days.
Can you please try to change the theme and see if it is working after that.
Let me know the result.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI,
You mean change theme of Wp from Sydney Pro?
That's seems a bit much to be honest
Hi webetyouwin,
It looks like you have some server issues because I can not see any of your pages right now.
You can see the error log in attachment file.
Can you please investigate it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi bogdan,
Yeah there were some issues today. Server people blames some plugin. Please try to fix my wpdatatables or I will be forced to ask for refund, have to change everything with CAD
Best regards
change everything with CSS it should be
Hi webetyouwin,
It is possible that plugin can be the issue but you must ask them which plugin exactly is the main reason for the problem.
Also I can not login with the old credentials so can you please investigate it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi webetyouwin,
You have some JS error on your page ( Attachment)
Please try to resolve all other JS errors because they can be the issue to prevent our plugin to work as it should.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok but isnt it wpdatatables that have created those JS errors?
Hi webetyouwin,
Your page(or site) have JS error not our plugin.
Uncaught SyntaxError: Unexpected end of input www.webetyouwin.com/:2122
Unfortunately that error prevents our plugin to work properly.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, will solve it and hope that wpdatatables work as it should after that
thanks
Ok, have hired a developer to take a look at these issues. It seems there must be some issue with wpdatatables. All plugins have been deactivated one by one to see what causes the JS error. If wpdatatables is deactivated the JS error disapperars, thats the only time the error disappears.
I would like a refund since I cant use this plugin it seems and now I had to spend money on a developer to take a look at this since I dont have time for these issues.
Hi webetyouwin,
About your site:
I can see now that you deleted our plugin and you still have the error on your page
https://www.webetyouwin.com/?page_id=1357&preview=true
Take a look at attachment file.
You have some script that is manually added to the footer of all of your pages and the function addToCart ,
There is the problem with that and browser report problem with that function.
Every JS error could lead to that a plugin will not work.
So maybe you will need to investigate that.
About refund:
We're sorry to hear you do not want to use the tool after purchase.
Please find our refund policy here: http://wpdatatables.com/help/refund-policy/
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
Thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Its the same deal as it always is with developers, everyone is blaming everyone. Think its pretty bad that you wont refund me since Ive had such issues with your plugin. Even had to hire developer to try to fix it, anyways, enjoy the 35 dollars, I will be sure to let everyone know to avoid plugins from you guys.
Hi webetyouwin,
I really give my best to help you out but unfortunately as I said this JS error is not on our side.
Our plugin (and most of the plugins) in order to work properly, requires that there are no JS errors on the page.
You get a support from us where I pointed you where to look and try to explain you where the main issue is.
If you already hired the developer please ask him to take a look at addToCart function.
Sorry to hear that you are not satisfied with our product but if there is anything else that we can do, let us know.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables