Hi mash_172,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also can you please write me some guide so I can try to reproduce the error.
Thank you.

Hi mash_172,

I logged in successfully.
Can you please delete your previous comment because ticket is public and I told you to click on PRIVATE reply so nobody can see credentials except me and you.

Can you please also send me that JSON file so I can take a look.
Thank you.

Hi mash_172,

I was able to create a table with your file. ( attachment)
But when I try to create a table on your site I get this error

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, internet connection or plugins but instead is a problem with the web site's server.
Can you please investigate your server log and see if there is some errors.

Best regards.

Hi mash_172,

Is everything working fine now?

Hi mash_172,


Ok, nice.
Can you please try to change the theme and see if it is working after that.
Thank you.

Hi Doug,

You are welcome.