I received a notice some weeks back for an update to the plugin and it was a zip file that I tired to update but it failed. I tried to update the plugin from the wordpress dashboard plugins section and it failed too. I went into phpmyadmin to do edit some data on existing tables and some of the tables are not showing up in the database although my programs are interacting with the database. Specifically tables
wp_vhrn_wpdatatable_32 wp_vhrn_wpdatatable_36 wp_vhrn_wpdatatable_38 wp_vhrn_wpdatatable_39 do not show up so I am unable to edit them from the back end.
Update, It was my error that I could not see the additional tables in my database so the one issue I have is that I cannot update the plugin, it fails when I try.
Can you please confirm me did you instal ZipArchive on your server. This error can be related when the Zip extension is not installed.
Like I said to John it looks like something is wrong with auto-update and we will investigate it.
Also can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
I was able to delete my existing wpDataTables plugin directory, sign in to my Envato Market account, download the v1.7.2 zip file and install the upgrade using my WordPress admin screen. It appears to be working correctly.
ok, so when I delete my existing wpDataTables plugin directory I will lose the work and tables I have created is that right? Granted the tables I have created are in my phpmyadmin panel but I assume the connection and work will be lost, is that correct?
I tried to upload the zip file through the Wordpress pplugins area and it failed. Then I went to option 2 which was to upload the folder using filezilla etc and I uploaded it and then went back to plugins and it showed there was an update to 1.7.2 and I clicked on it to update it and it failed also. What am I missing?
I logged in successfully throw FTP but we can not see the plugin folder. Also for WP credentials could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue.
I was checking into the latest info about not being able to get the 1.7.2 update on the plugin and confirm you received my last message on the login to the ftp account.
Sorry for late response but we were not able to login to WP dashboard. It redirects us to this page ( attachment) Can you please send us a link where we can login because we can not help you out if we can not see the dashboard.
Bodgan, Is it possible for you to explain what needs to be done since I log in easily. I develop software and am pretty familiar with the structures etc.
I did have s2member, I just now disabled it and any plugins that should affect getting in. Let me know if that affected it. There should be nothing else that I can think of.
We are launching our website next week, I will have to put in place the security once again. Is there any resolution on the problem yet? I am also concerned that I am not able to update with current threats out there.
Do you think that uninstalling the plugin, reinstalling it and creating new tables will fix the problem? If so, this is the last weekend before launch that I can do that. If this is a definite possibility to fix the problem, if I can get a link to the plugin to reinstall it then I can try that too. Downtime will be more difficult after this weekend.
Unfortunately this account for your site is not administrator level. Can you please investigate it because it is necessary for us to be able to see the plugin.
Is there an update on what to do? On my website when I try to access the tables with a Mysql connection it error's out however when I use the shortcode to call the table, it will display. Unfortunately, all my connections are through Mysql queries.
First about the update: Can you tell me did you installed the ZipArchive? Also can you please take a look at your server log and see if there are some errors.
About the issues with table: Can you please check in your database do you have wp_vhrn_wpdatatable_31 table because it looks like it is deleted and that is why you can not save anything in it.
I am in dire straights now, up until the end of last week I could still work with the tables and access the data, I am down now and I desperately need to get this resolved. What needs to be done?
We will give our best to help you out, this is the first time that something like this is happening but we will find the main reason of issue.
That message when you can not auto update the plugin is almost 100% related to ZipArchive. You can find more about ZipArchive on this link and how to check it if it is installed on your side.
About the table: The issue is because that table is deleted, I tested some of your other tables like ID 42 and it is working properly and that is because there is wp_vhrn_wpdatatable_36 in the database that is used for editing. Maybe you can try to recreate some of your old tables and also make them in the database and see if they are working.
Also looking at your server log there are no any errors regarding to wpDataTables. It looks like you have some hosting issues.
I removed and reinstalled and now have version 1.7.2. the tables still fail. I will load a template and create a new table and see if it will connect next.
It is fixed. I had to delete the plugin, delete the folder on the server, delete all the tables then reload the plugin, create new tables and insert new table references.
Sorry for the delay Bogdan, I tried to log in to reply the other day and had trouble at the time and forgot to get back. Yes everything is working fine. After wiping out all tables and reinstalling etc the version 1.7.2 is active. Thank you for you help with resolving this.
I received a notice some weeks back for an update to the plugin and it was a zip file that I tired to update but it failed. I tried to update the plugin from the wordpress dashboard plugins section and it failed too. I went into phpmyadmin to do edit some data on existing tables and some of the tables are not showing up in the database although my programs are interacting with the database. Specifically tables
wp_vhrn_wpdatatable_36
wp_vhrn_wpdatatable_38
wp_vhrn_wpdatatable_39
do not show up so I am unable to edit them from the back end.
Thank you,
Update, It was my error that I could not see the additional tables in my database so the one issue I have is that I cannot update the plugin, it fails when I try.
Hi hypercubemd,
Thank you for your purchase.
Can you please tell me did you follow this steps when updating the plugin:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Or did you auto update it by entering the purchase code in wpdatatables settings page.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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I had a similar problem.
Did your plugin upgrade installation fail with the following message?
"The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature "
No I did not see a message like that, I just got the standard "Update Failed: The package could not be installed"
For some reason, my WordPress admin plugin page no longer indicates that an upgrade is available to wpDataTables.
It indicates that I am at version "1.7.1".
I think it may have something to do with the wpDataTables auto-update function, but I'm not sure.
So what can I do about it?
At this point, I don't know. Like you, I am working with the TMS support personnel to define next steps.
Yes, mine is 1.7.1 as well. I hope this does not mean that the plugin has been abandoned.
I don't think that the plugin has been abandoned.
I suspect that the auto-update feature does not react well when there is a problem (for whatever reason) during the installation of an upgrade.
So what am I to do? check back? will I be contacted? I am near launch of a site.
Hi hypercubemd,
Can you please confirm me did you instal ZipArchive on your server.
This error can be related when the Zip extension is not installed.
Like I said to John it looks like something is wrong with auto-update and we will investigate it.
Also can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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I was able to delete my existing wpDataTables plugin directory, sign in to my Envato Market account, download the v1.7.2 zip file and install the upgrade using my WordPress admin screen. It appears to be working correctly.
ok, so when I delete my existing wpDataTables plugin directory I will lose the work and tables I have created is that right? Granted the tables I have created are in my phpmyadmin panel but I assume the connection and work will be lost, is that correct?
Hi hypercubemd,
If you follow this steps that I provided below you will not lose any of your tables and your data.
Kind Regards,
Miloš Jovanović
[email protected]
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I am not sure what instructions you mean. When I click on the 1.7.2 update it fails and I get the standard wordpress update error.
I tried to upload the zip file through the Wordpress pplugins area and it failed. Then I went to option 2 which was to upload the folder using filezilla etc and I uploaded it and then went back to plugins and it showed there was an update to 1.7.2 and I clicked on it to update it and it failed also. What am I missing?
Hi hypercubemd,
Can you please send us a FTP account so we can take a look.
You can write them here just check PRIVATE replay.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Bogdan, I tried to attach configuration files as well, but they appear not to attach. Let me know if you need more. Thank you very much!
[email protected]
pw: Solomon8X37A$#
Hi hypercubemd,
We were not able to login with this credentials.
Can you please investigate it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi hypercubemd,
I logged in successfully throw FTP but we can not see the plugin folder.
Also for WP credentials could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue.
Kind Regards,
Miloš Jovanović
[email protected]
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Bogdan,
I was checking into the latest info about not being able to get the 1.7.2 update on the plugin and confirm you received my last message on the login to the ftp account.
Hi hypercubemd,
Sorry for late response but we were not able to login to WP dashboard. It redirects us to this page ( attachment)
Can you please send us a link where we can login because we can not help you out if we can not see the dashboard.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi hypercubemd,
I didn't manage to login to your FTP account.
Please send me credentials in next form
Host:
Port:
User:
Password:
Protocol:
Encryption:
If you are using Filezilla as you mentioned you can export credentials and attach file here
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi hypercubemd,
Unfortunately we can not still access your FTP account using Filezilla. ( attachment)
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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That is crazy, I cannot figure out how in the world you are seeing my computer. Let me look into it but I am perplexed right now.
Bodgan, Is it possible for you to explain what needs to be done since I log in easily. I develop software and am pretty familiar with the structures etc.
Bogdan,
I did have s2member, I just now disabled it and any plugins that should affect getting in. Let me know if that affected it. There should be nothing else that I can think of.
Hi hypercubemd,
Now we are logged in.
I will let you know the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Bogdan,
Parts of my website are not working now, All the pages that make a call to table
Bogdan, I have created a temp menu for the website so that people will not see the current errors. Do you have any idea what is happening to it?
Thanks.
Bogdan,
We are launching our website next week, I will have to put in place the security once again. Is there any resolution on the problem yet? I am also concerned that I am not able to update with current threats out there.
Bogdan,
Do you think that uninstalling the plugin, reinstalling it and creating new tables will fix the problem? If so, this is the last weekend before launch that I can do that. If this is a definite possibility to fix the problem, if I can get a link to the plugin to reinstall it then I can try that too. Downtime will be more difficult after this weekend.
Hi hypercubemd,
We are investigating your issue as we speak now.
I will give you the answer in one hour.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi hypercubemd,
Unfortunately this account for your site is not administrator level.
Can you please investigate it because it is necessary for us to be able to see the plugin.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Just one minute and I will send master acct
Hi hypercubemd
We need a administrator level account for Wordpress
When we login to this site
http://fundstowin.com/wp-admin/
we get this screen ( attachment)
Kind Regards,
Miloš Jovanović
[email protected]
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You have it now, I just changed it, Wordpress is administrative now.
Bogdan,
I was incorrect earlier when I said wp_vhrn_wpdatatable_32 table was working, none are. Is there any decision on what to do next?
Bogdan,
Is there an update on what to do? On my website when I try to access the tables with a Mysql connection it error's out however when I use the shortcode to call the table, it will display. Unfortunately, all my connections are through Mysql queries.
Hi hypercubemd
Ok now we see the issues.
First about the update:
Can you tell me did you installed the ZipArchive?
Also can you please take a look at your server log and see if there are some errors.
About the issues with table:
Can you please check in your database do you have wp_vhrn_wpdatatable_31 table because it looks like it is deleted and that is why you can not save anything in it.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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I do not recall a ZipArchive download, Would there have been a notification for it?
attached latest error logs.
Yes table wp_vhrn_wpdatatable_31 has been deleted.
What should be done next?
I am in dire straights now, up until the end of last week I could still work with the tables and access the data, I am down now and I desperately need to get this resolved. What needs to be done?
Hi hypercubemd,
We will give our best to help you out, this is the first time that something like this is happening but we will find the main reason of issue.
That message when you can not auto update the plugin is almost 100% related to ZipArchive.
You can find more about ZipArchive on this link and how to check it if it is installed on your side.
About the table:
The issue is because that table is deleted, I tested some of your other tables like ID 42 and it is working properly and that is because there is wp_vhrn_wpdatatable_36 in the database that is used for editing.
Maybe you can try to recreate some of your old tables and also make them in the database and see if they are working.
Also looking at your server log there are no any errors regarding to wpDataTables.
It looks like you have some hosting issues.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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So is the best thing to do at this point to delete the plugin, reinstall it and then look at the ZipArchive?
Hi hypercubemd,
First can you please tell me did you try to follow this steps:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Kind Regards,
Miloš Jovanović
[email protected]
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I do not see ZipArchive at that link only
wpDataTables - Tables and Charts Manager for WordPress
WP Contacts - Contact Management Plugin
are there.
I am proceeding to delete and reinstall and will let you know in a few minutes
Bogdan,
I removed and reinstalled. It now shows
Bogdan,
I removed and reinstalled and now have version 1.7.2. the tables still fail. I will load a template and create a new table and see if it will connect next.
Same problem, I cannot call the tables up in php.
Fatal error: Uncaught Error: Call to undefined function get_user_field() in /home7/glwsolut/public_html/fundstowin/wp-content/plugins/insert-php/insert_php.php(48) : eval()'d code:3 Stack trace: #0 /home7/glwsolut/public_html/fundstowin/wp-content/plugins/insert-php/insert_php.php(48): eval() #1 /home7/glwsolut/public_html/fundstowin/wp-includes/class-wp-hook.php(298): will_bontrager_insert_php('<p style="text-...') #2 /home7/glwsolut/public_html/fundstowin/wp-includes/plugin.php(203): WP_Hook->apply_filters('<p style="text-...', Array) #3 /home7/glwsolut/public_html/fundstowin/wp-includes/post-template.php(240): apply_filters('the_content', '<p style="text-...') #4 /home7/glwsolut/public_html/fundstowin/wp-content/themes/responsive-mobile/template-parts/content-page.php(38): the_content() #5 /home7/glwsolut/public_html/fundstowin/wp-includes/template.php(686): require('/home7/glwsolut...') #6 /home7/glwsolut/public_html/fundstowin/wp-includes/template.php(643): load_template('/home7/glwsolut...', false) #7 /home7/glwsolu in /home7/glwsolut/public_html/fundstowin/wp-content/plugins/insert-php/insert_php.php(48) : eval()'d code on line 3
Bogden,
It is fixed. I had to delete the plugin, delete the folder on the server, delete all the tables then reload the plugin, create new tables and insert new table references.
Hi hypercubemd,
Glad that you were able to update the plugin.
I saw that you removed the credentials.
Can you please confirm me that everything is working now, if not can you please give me new credentials.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Sorry for the delay Bogdan, I tried to log in to reply the other day and had trouble at the time and forgot to get back. Yes everything is working fine. After wiping out all tables and reinstalling etc the version 1.7.2 is active. Thank you for you help with resolving this.
Hi hypercubemd,
We are glad that now everything is working fine.
If you have any more issues feel free to open a new ticket, I will close this one.
You are welcome.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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