We're Moving to a New Support Platform – Starting June 1st!
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You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have 9 WP Data tables on my site. They are all working fine from the user end. However, I need to update them to make them responsive. The main one saved just fine (using SQL query - SELECT * FROM `weeklyspecials`) but when I try to edit and save any of the others (using SQL query such as SELECT * FROM `weeklyspecials` WHERE `SubCat` LIKE '%beer%' - the screen goes white with the following in the upper left hand corner:
Thu, 20 Apr 2017 15:03:39 GMT
Please help.
Beth
Hi Beth,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Beth,
I was not able to login with the credentials below.
Can you please investigate it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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That's odd because Wordfence shows your login as successful and I was able to log in just fine from both the back end and front end. (see attached) I show no failed login attempts. Can you please try it from the front end?
Hi Beth,
I logged in successfully now.
Can you please give me some steps and tell me which table I can test it out to try to reproduce the issue.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Choose any of them EXCEPT WeeklyTable (ID = 1) which is the only one that works. Make a change, such as click to make it horizontal scrollable or click off to make it not responsive, then click Save.
WeeklyTable queries a SQL table without any parameters. The others query the same table but with parameters. You should know this also happens when I create a NEW WPDataTable. Works fine when querying the table without parameters, does not work if parameters are set.
In other words, this works: SELECT * FROM `weeklyspecials`
This does not work: SELECT * FROM `weeklyspecials` WHERE `SubCat` LIKE '%beer%'
Have attached what happens when the problem occurs. ALL of them work fine as they are from the front end but I need to be able to EDIT them. :)
Hi Beth,
OK, now I see the issue.
When I try to change something or edit it, on save and preview the browser gives me a 403 error.
This is usually happens due some security reasons.
My suggestion is to check your server log and see if there is some issues.
You can find more about the error in the link that I provided.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
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Thanks. I recently replaced my live site with my staging site. That may be part of the problem. I will contact Bluehost for help. Once we figure it out, I will let you know in the event this may happen with other users.
Turns out it is a conflict with the Wordfence Security plugin. No worries. I can deactivate Wordfence while editing WPDatatables then reactivate it when done. That should solve my issue... hope this helps if others encounter the same thing.
HI Beth,
We are aware of some issues with Wordfence Security plugin and that is why I asked you to check the server log.
Hope that now everything is working fine.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables