If you answer to a problem that is allready existing in a support ticket for weeks "that support period has now ended" and we need to renew to get help that is not very customer friendly, but OK you like money I can understand.
If you answer this on the 29th March stating the support has expired on the 29th March that is not very customer friendly.
If you close your ticket system for me so I can not even reply and answer you that is not very customer friendly.
Even now that I have purchased and paid your renewal your ticket system does not alow me to answer to the existing ticket, that is not very customer friendly. So I made this new ticket wich seems to be allowed.
if you send all content on support tickets from a noreply email adres so I cannot answer to your emails also that is not very customer friendly.
The only conclusion here can be you try to make it hard to submit a support ticket. It would be better for your relations with your customers if you handle this in a more customer friendly way.
Maybe after you have read this message you can re-open the ticket so I can reply.
Sorry for any inconvenience but I think we misunderstand each other.
My answer for your support expiring date was just to let you know what date it is because the support system does not depend on us and we do not have any permissions to control the Ticksy system. I just told you that because Ticksy system will be notified ( from Envato) as soon as that date expire and it will automatically disable you to write or answer any tickets and there is nothing that we can do, that is why I told you about renew. We do not close that ticket, that ticket has the old licence key (which expired) and that is why you can not write it. Now you have the new licence key (after renew) and I think their system must be updated by now so you can write again.
Our intentions is to help you and make you satisfied, not to make you mad or anything similar so sorry again if that looked like it. Thank you for understanding.
Sorry for delay reply. I am avare that Tiksy was not working at all in past 4-5 days, but that is not on our side and we can not control it. We are using Tiksy as a third party ticketing system and this is our external solution for helping customers, so we are very frustrated too when it is not working for some hours,or sometimes for days and now it is a mess with the tickets but I will get back to you as soon as I can.
Sorry for any inconvenience and thank you for understanding.
Dear TMS, dear Bogdan,
If you answer to a problem that is allready existing in a support ticket for weeks "that support period has now ended" and we need to renew to get help that is not very customer friendly, but OK you like money I can understand.
If you answer this on the 29th March stating the support has expired on the 29th March that is not very customer friendly.
If you close your ticket system for me so I can not even reply and answer you that is not very customer friendly.
Even now that I have purchased and paid your renewal your ticket system does not alow me to answer to the existing ticket, that is not very customer friendly. So I made this new ticket wich seems to be allowed.
if you send all content on support tickets from a noreply email adres so I cannot answer to your emails also that is not very customer friendly.
The only conclusion here can be you try to make it hard to submit a support ticket. It would be better for your relations with your customers if you handle this in a more customer friendly way.
Maybe after you have read this message you can re-open the ticket so I can reply.
Hi Tijmen,
Sorry for any inconvenience but I think we misunderstand each other.
My answer for your support expiring date was just to let you know what date it is because the support system does not depend on us and we do not have any permissions to control the Ticksy system.
I just told you that because Ticksy system will be notified ( from Envato) as soon as that date expire and it will automatically disable you to write or answer any tickets and there is nothing that we can do, that is why I told you about renew.
We do not close that ticket, that ticket has the old licence key (which expired) and that is why you can not write it.
Now you have the new licence key (after renew) and I think their system must be updated by now so you can write again.
Our intentions is to help you and make you satisfied, not to make you mad or anything similar so sorry again if that looked like it.
Thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
I was able and reply to our existing ticket 1052322 .
But can you see it? Because I posted my reply 5 days ago and normally you reply fast but now I do not hear anything.
Please let me know if you can view it.
Thanks Tijmen
Hi Tijmen,
Sorry for delay reply.
I am avare that Tiksy was not working at all in past 4-5 days, but that is not on our side and we can not control it.
We are using Tiksy as a third party ticketing system and this is our external solution for helping customers, so we are very frustrated too when it is not working for some hours,or sometimes for days and now it is a mess with the tickets but I will get back to you as soon as I can.
Sorry for any inconvenience and thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables