We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
there is an strange thing happening:
- When using an iphone (with chrome or safari) row selection just happens when clicking the first cell of the row.
- And i have to have active "check this checkbox if you would like this table to be responsive - display differently on desktops, tablets and mobiles."
When using an android or a pc, i just click anywhere in the row to select.
Hi xtzman,
Thank you for your purchase.
Can you please send me the link where you have that table so I can take a look.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi xtzman,
I tried to reproduce this issue on our sandbox site and I did not have any issues but I see that issue on your site.
Can you please tell me do you have some custom css, skins or try to change the theme and tell me do you still have that problem.
Also tell me does this happening only on Iphone or on some other mobile phones, android for example.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
i have version 1.7.2
- No custom css (i use a plugin for that, i change css by page)
- All Plugins disabled except Wpdatatable and the problem remains.
- It works fine with android (its just an iphone problem)
- No skins
- No custom theme
- I have changed to other WP themes, and the problem remains.
Solution: can i RE-INSTALL the plugin without loosing all the tables?
Hi xtzman,
Sorry for late response Tiksy was not working very well in past 5 days and we hope that it would not happened again.
We are using Tiksy as a third party ticketing system and this is our external solution for helping customers, so we are very frustrated too when it is not working for some hours, or in this case for days.
Please do not delete the plugin from the dashboard just follow this steps:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables