Seems that after the latest version update(v 1.7.2) and WP latest version (v 4.7.3) pages on which I show tables and /or charts remain blank (except the main menu bar).
This has not happened before with previous updates. I have been running this same setup (theme+plugins+wptables) for almost a year now, and this is the first time I am completely stuck.
I will leave the site 'as is' for the next 24 hours. I hope you can respond by then. If you can not respond in time and site looks fine, I have reverted back to a backup of the site. Please let me know and I will change this to latest version again.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the some table IDs and exact page name where you have tables and charts so I can take a look. Thank you.
Unfortunately I can not login with this credentials. (attachment) Can you please investigate it. Also update to the 1.7.2 and after that I will take a look because it is not included for support to update the plugin for users, it is our policy that we as a support managers must listen. Thank you for understanding.
And I can see this error: Failed to load resource: the server responded with a status of 500 (Internal Server Error)
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, internet connection or plugins but instead is a problem with the web site's server. Can you please investigate your server log and see if there is some errors.
Can you please tell me the difference between this page and this one. Because on the first page I can see the our chart and table. (attachment) and on the second I can not see anything at all like from your last attachment and the URL for both pages are same http://tulipfx.com/rocket/
I see blank pages (except for part of the menu bar). I don't know why this is happening.
I do know that if I use v1.7.1, the pages show completely, including the chart and table.
So somewhere there seems to be a conflict with the theme, or another plugin (although I have tried disabling all other plugins with no difference in behaviour).
So that is why I decided to pay again for support and report this to you.
I installed v1.7.1. as I could not resolve the issues with v1.7.2.
We need to show these pages to our (potential) clients as much as possible and since these pages were already offline for several days we had to make a decision.
I hope a next update will work fine again.
For now, I feel the money I had to pay to extend my support period was a waste.
Sorry to hear that but the 1.7.2 version was released because of the some bugs in 1.7.1. So may I ask you when you have some time to make a test site and run the 1.7.2 version on it so we can see why is this happening. This is a very strange issue and we received a lot of tickets for 1.7.2 but the bug like this never happened before.
I did open a ticket back then. But that ticket has disappeared since you guys moved to a new support system. The issue was resolved...somehow...but I can not recall what the solution was.
Sorry for delayed reply, we are closed during the weekends and our work time is from 10AM - 18PM CET.
This is 99% issue because you are using Google Spreadsheets. Did you publish them before you created wpDataTable? Also can you tell me are you using bluehost server? Is there a option for you to change input files to maybe Excel or CSV or you want to use Google Spreadsheets? Can you create some test environment on your server where you'll install wordpress and wpDataTables 1.7.2 so that we don't test it on your production site (because of your users)?
The Google data (and related errors) are solved (as I stated already before). It was just changing the Google URL in wpDataTables and the errors disappeared. I got that tip from your website.
I do think these errors are not related to the 'whte pages' showing when I update from v1.7.1 to v1.7.2. I have restored my site from backup, and site is now running fine on:
I am going to keep it this way. We're live and have hundreds of visitors daily accessing those pages.
Too bad support could not help me. Besides, paying for extended support was a complete waste of money and should not be mandatory when your product update appears to have a conflict with WP or WP+Theme. Please do not take this personally, you've been kind and tried to help.
I will just wait until you guys release the next update and will try again to see if there's a problem. I have literally spend days restoring backups and trying just about every combination (different theme, no other plugins, etc) and have not discovered the core of the problem.
I am sorry that you have to extend licence to be able to get the support but it's not up to us. It's like Envato policy is defined. As we suggest you can create some test environment (copy of your website) so we can investigate this issue and try to solve it.
It can be a lot of reasons why it stopped to work (some other plugin conflict, theme conflict, etc.), but probably it's not up to WordPress version because we tested it on the newest release and other users didn't have any issues with it.
We are currently working on version 2.0. that will be available for download in few months with a lot of new features.
Sorry for inconvenience and thank you for understanding.
Seems that after the latest version update(v 1.7.2) and WP latest version (v 4.7.3) pages on which I show tables and /or charts remain blank (except the main menu bar).
This has not happened before with previous updates. I have been running this same setup (theme+plugins+wptables) for almost a year now, and this is the first time I am completely stuck.
I will leave the site 'as is' for the next 24 hours. I hope you can respond by then. If you can not respond in time and site looks fine, I have reverted back to a backup of the site. Please let me know and I will change this to latest version again.
Thanks for your advice.
Hi SanAmsterdam,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the some table IDs and exact page name where you have tables and charts so I can take a look.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
I currently reverted back to v 1.7.1 and all works fine. Charts show and tables appear. No blank pages.
Will send you the requested info in a private reply.
Cheers, Sander.
Hi Sander,
Unfortunately I can not login with this credentials. (attachment)
Can you please investigate it.
Also update to the 1.7.2 and after that I will take a look because it is not included for support to update the plugin for users, it is our policy that we as a support managers must listen.
Thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Sander,
I logged in successfully.
And I can see this error: Failed to load resource: the server responded with a status of 500 (Internal Server Error)
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, internet connection or plugins but instead is a problem with the web site's server. Can you please investigate your server log and see if there is some errors.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI Sander,
Please take a look at attachment file.
Even on the page that I created i got the same error.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Sander,
Can you please tell me the difference between this page and this one.
Because on the first page I can see the our chart and table. (attachment) and on the second I can not see anything at all like from your last attachment and the URL for both pages are same http://tulipfx.com/rocket/
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
I see blank pages (except for part of the menu bar). I don't know why this is happening.
I do know that if I use v1.7.1, the pages show completely, including the chart and table.
So somewhere there seems to be a conflict with the theme, or another plugin (although I have tried disabling all other plugins with no difference in behaviour).
So that is why I decided to pay again for support and report this to you.
Sander.
Hi Sander,
Now I got again the 500 error. (attachment)
Can you please investigate your server log and tell me did you find some errors there..
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI Sander,
Do you still have this issue because I can see that now everything is working. (attachment)
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
I installed v1.7.1. as I could not resolve the issues with v1.7.2.
We need to show these pages to our (potential) clients as much as possible and since these pages were already offline for several days we had to make a decision.
I hope a next update will work fine again.
For now, I feel the money I had to pay to extend my support period was a waste.
Anyway, thanks for your help.
Sander.
HI Sander,
Sorry to hear that but the 1.7.2 version was released because of the some bugs in 1.7.1.
So may I ask you when you have some time to make a test site and run the 1.7.2 version on it so we can see why is this happening. This is a very strange issue and we received a lot of tickets for 1.7.2 but the bug like this never happened before.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi SanAmsterdam,
I can not login anymore with the old credentials can you please investigate it.
Thank you .
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Have you also looked at the error log: tulipfx.com/error_log
All errors are about wpdatatables
Sander.
Fatal error: Uncaught Exception: Failed to connect to 2607:f8b0:4007:80d::200e: Network is unreachable in /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/source/class.wdttools.php:88 Stack trace: #0 /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/source/class.wdttools.php(142): WDTTools::curlGetData('https://docs.go...') #1 /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/source/class.wpdatatable.php(1610): WDTTools::extractGoogleSpreadsheetArray('https://docs.go...') #2 /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/controllers/wdt_functions.php(385): WPDataTable->fillFromData(Array, Array) #3 /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/source/class.wpdatachart.php(1452): wdt_get_wpdatatable('8', true) #4 /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/source/class.wpdatachart.php(2576): WPDataChart->loadChildWPDataTable() #5 /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/controllers/wdt_func in /home3/lumenhol/public_html/wp-content/plugins/wpdatatables 1.7.2/source/class.wdttools.php on line 88
I have had this problem before, also with your plugin, see screenshot. Check my comments on CodeCanyon:
https://codecanyon.net/item/wpdatatables-tables-and-charts-manager-for-wordpress/3958969/comments?utf8=%E2%9C%93&term=SanAmsterdam&from_buyers_and_authors_only=0
I did open a ticket back then. But that ticket has disappeared since you guys moved to a new support system.
The issue was resolved...somehow...but I can not recall what the solution was.
Hi SanAmsterdam,
Sorry for delayed reply, we are closed during the weekends and our work time is from 10AM - 18PM CET.
This is 99% issue because you are using Google Spreadsheets. Did you publish them before you created wpDataTable? Also can you tell me are you using bluehost server? Is there a option for you to change input files to maybe Excel or CSV or you want to use Google Spreadsheets? Can you create some test environment on your server where you'll install wordpress and wpDataTables 1.7.2 so that we don't test it on your production site (because of your users)?
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
The Google data (and related errors) are solved (as I stated already before). It was just changing the Google URL in wpDataTables and the errors disappeared. I got that tip from your website.
I do think these errors are not related to the 'whte pages' showing when I update from v1.7.1 to v1.7.2.
I have restored my site from backup, and site is now running fine on:
- Wordpress 4.7.3
- Theme (latest version): 3.5.1
- wpDataTables: 1.7.1
I am going to keep it this way. We're live and have hundreds of visitors daily accessing those pages.
Too bad support could not help me. Besides, paying for extended support was a complete waste of money and should not be mandatory when your product update appears to have a conflict with WP or WP+Theme. Please do not take this personally, you've been kind and tried to help.
I will just wait until you guys release the next update and will try again to see if there's a problem. I have literally spend days restoring backups and trying just about every combination (different theme, no other plugins, etc) and have not discovered the core of the problem.
Regards,
Sander.
Hi SanAmsterdam,
I am sorry that you have to extend licence to be able to get the support but it's not up to us. It's like Envato policy is defined. As we suggest you can create some test environment (copy of your website) so we can investigate this issue and try to solve it.
It can be a lot of reasons why it stopped to work (some other plugin conflict, theme conflict, etc.), but probably it's not up to WordPress version because we tested it on the newest release and other users didn't have any issues with it.
We are currently working on version 2.0. that will be available for download in few months with a lot of new features.
Sorry for inconvenience and thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables