We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I copy and paste my Excel data into the Excel editor it receives it and appears to write 2 decimal places worth of data. After I close and look at the chart, the decimals have been lost and all appear as 4.00, 5.00, etc. When I re-open the Excel-like editor I find that all the data has been modified to only whole numbers with 2 decimal places as 0s. I have the columns set to Float and the decimals in the settings set to 2. Am I doing something wrong?
Hi biker2000on,
Thank you for your purchase.
Can you please check in your database does the column type for that column is set to FLOAT.
Also can you tell me which number is on wpdatatables settings page in Decimal places field.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Yes it is set to FLOAT and Decimal places is set to 2. This is why I am confused. It seems like broken code that is forcing a FLOAT value to a whole number value and then leaving the 2 decimal places.
Hi biker2000on,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I "fixed" this issue by just uploading a non-editable Excel file for the data.
Thanks.
Hi biker2000on,
We are glad that you have fixed the issue. If you have any more questions don't hesitate to open a new ticket. Thanks.