Hi rsw34,
Thank you for your purchase.

Did you try to execute that query directly in phpMyAdmin or any other database management software and see does it fetch any data?
Thank you.

Hi rsw34,

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Hi rsw34,

I can see the error.
Can you please can provide me phpmyadmin credentials so I can investigate it, just check the private reply.

Hi rsw34,

I will need a link where I can login and enter that username and password.
Take a look at attachment.

Hi rsw34 


Sorry for late response we were busy releasing the new version of the plugin.
I was not able to check your database because it was the link from your localhost.
For now can you please update the plugin and try after that.
You can auto update the plugin from the plugin page in WordPress, all you need to do is to enter the purchase code or you can manually update the plugin following this steps :

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing wpdatatables folder.

4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate wpDataTables, and then activate it again.

After this deactivate/activate the plugin again just in case and clear the browser cache.
I will continue after that to see if you still have that issue.

Hi rsw34,

I am glad that you found what was the issue, good job.
If you have any more problems feel free to open a new ticket, we will gladly help.
Best regards.