We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi CindyScintoHeart,
Thank you for the purchase.
This error happens only when you try to save something on wpDataTables settings page?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
Hi CindyScintoHeart,
Thank you for your purchase.
Could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue because I can not see the dashboard and it redirects me to this page (attachment) when I enter credentials that you provided below.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Apologize, I just made it an administrator account with keymaster capabilities.
Hi CindyScintoHeart,
When I try to go to this page https://www.inwbands.com/wp-admin it redirects me to https://www.inwbands.com/welcome-new-member/
How can I access your dashboard so we can investigate this issue?
Hi CindyScintoHeart,
I couldn't reproduce any errors. Can you tell me exactly when does it happens?
I reinstalled the plugin and it's now working.
I would like to have this as a front-end editable table, so will have to work on that. It seems when I tried to make it editable, is where I ran into trouble.
Thank you,
Cindy Scinto
Hi CindyScintoHeart,
Great that everything is working now. Do you have any more issues?