As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hi CindyScintoHeart,
Thank you for the purchase.
This error happens only when you try to save something on wpDataTables settings page?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
Hi CindyScintoHeart,
Thank you for your purchase.
Could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue because I can not see the dashboard and it redirects me to this page (attachment) when I enter credentials that you provided below.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Apologize, I just made it an administrator account with keymaster capabilities.
Hi CindyScintoHeart,
When I try to go to this page https://www.inwbands.com/wp-admin it redirects me to https://www.inwbands.com/welcome-new-member/
How can I access your dashboard so we can investigate this issue?
Hi CindyScintoHeart,
I couldn't reproduce any errors. Can you tell me exactly when does it happens?
I reinstalled the plugin and it's now working.
I would like to have this as a front-end editable table, so will have to work on that. It seems when I tried to make it editable, is where I ran into trouble.
Thank you,
Cindy Scinto
Hi CindyScintoHeart,
Great that everything is working now. Do you have any more issues?