Hi compasssites,
Thank you for your purchase.

Very strange because when I go to your site i got the results when I click on the buttons.Please take a look at the attachments.
Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Hi compasssites,


Unfortunately this problem is on Safari. Future version will support this but at this moment bug in WebKit
( Problems like CSV File will not download. If you click on the PDF Button you can see the PDF table on the screen but the PDF File will not download, etc) prevent some of this functionalities to work properly.
This is on Apple side and only thing we could do is to wait for them to update Safari.

Hi compasssites,

Can you please try to paste this code in Custom CSS field and see if is better with it.

.module {
overflow-y: scroll;
-webkit-overflow-scrolling: touch;
}

Hi compasssites,

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Hi compasssites,

Could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue.

Hi compasssites,

I just noticed that you are using 1.7 version of our plugin, can you please update to 1.7.1 version and see if everything is working fine. You can update the plugin manualy following these steps:

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing wpdatatables folder.

4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate wpDataTables, and then activate it again.

The issue for grouping was in 1.7 version and now it is fixed.
Can you please update the plugin and I can continue to investigate the issue with slow scroll.

Also just a notice the 1.7.2 version of our plugin is coming out later this week so if you are not in hurry maybe the best solution is to wait for it.
Thank you.