We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
We use wpdatatable, and insert the Norwegian letters øæå in the table, no problems. But when we try to download the the report With wpreportbuilder we get an error, and it not possible to read it because of the letters øæå. When we remove this letters, everything Works fine. It seems that its a UTF-8 problem...
It no problems With øæå in header columns, only in the sql-database.
Morten and Linda
Hi gralin77,
Please send me temporary admin credentials so I can investigate this
Hello, and thank you for quick respons. I`ve sent you userinfo from the site, helsetest.kristiania.no
Regs,
Linda and Morten
Hi gralin77,
I added some changes so please try now
Hey, this Works now fine. Thank you very much! What did you do?
Hi gralin77,
Some changes that we added in latest update didn't play nice with special characters. I fix this and now it should work fine. Fix will be included in future updates
Thank you very much!