We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1040074
Image buttons are missing
Closed

Comments

  •  2
    Jean-Luc started the conversation
    January 28, 2017 at 8:47pm

    DTTT_buttons and paginate_buttons appear on iPad/iPhone Safari but not on desktop Chrome, Firefox or IE .

    Thank you for your help.
    Jean-Luc

  • [deleted] replied
    January 30, 2017 at 3:42pm

    Hi Jean-Luc,
    Thank you for the purchase.

    This issue is related with your WordPress settings. If you open developer console you will see message:

    "Access to Font at 'http://paroisses-verviers-limbourg.be/wp-content/plugins/wpdatatables/assets/fonts/wpdatatablesicons-base.ttf' from origin 'http://www.paroisses-verviers-limbourg.be' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://www.paroisses-verviers-limbourg.be' is therefore not allowed access."

    Because of that font can't be loaded on your WordPress site. You can take a look at this tutorial how you can resolve this issue by changing WordPress settings:

    http://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

    http://stackoverflow.com/questions/37407813/cross-origin-resource-sharing-policy-no-access-control-allow-origin

  •  2
    Jean-Luc replied
    February 1, 2017 at 1:12am

    Thank you for your answer. As suggested in the tutorial I added in .htaccess the following lines :

    <IfModule mod_headers.c>
      <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$">
        Header set Access-Control-Allow-Origin "*"
      </FilesMatch>
    </IfModule>

    That solves the problem and the icons appear now.


  • [deleted] replied
    February 1, 2017 at 2:19pm

    Hi Jean-Luc,

    You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!