We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey,
I'm experimenting some issues when trying to create a wpdataTable. I'm trying to create a table with a MySQL query with this code.
SELECT wp_posts.post_date, wp_postmeta.post_id
FROM wp_posts, wp_postmeta
I pressed the Save button an the green message appears (Table saved!)
Then, I try to get a table's preview, but nohting happens. Seems to be loading info. I already checked out my PHP version - 5.6.28
Also, when I check the Server-side processing for MySQL-based tables. Required for front-end editing checkbox, ALL my pages hosted within the server got broken. I had to restart my server and uncheck that checkbox. I made a quick test, and all is working fine again.
Is there any way that you can help me or explain me what happend, and what should I do to solve my problem?
Hi Jose,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Jose,
I logged in successfully.
And I can see this error when i try to save the table:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Can you please investigate your server log and see if there is some errors.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Sure, let me see
Hi Jose,
Can you please take look now at some of the tables that I created using wpDataTables constructor.
The issue was in query you can see the new one and when you click preview you will see the post ID and date as a columns.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Jose,
I think that it is probably happening because of server performance especially that I saw that 500 error.
Take a look at this link where you can get more information about that error.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, thank you very much. I will look into it.
Regards
Jose