We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
TEST YOUR WORK
Firstly, I went to your site to support to discover a 404 error.
This was after having the plugin lock up, not save or attach any items for the dataset. The styling will not take and the item selection mini menu is confused with google maps. I would have sent a screenshot of the table, but, it locked up with a faded white overlay and a spinning cursor.
Prior to this update, it worked well. Now, as you failed to protect the prior version from past or future updates, it is a mess. I only make these suggestions as I like what you had achieved, it is just not a reliable plugin.
Then As I write this email for the second time, I am frustrated as I do not know if you would receive the previous private ticket as it kicked me out of the submit a ticket section. So this ticket will be public.
Please. Just do better.
EMAIL | [email protected]
Hi sneakyflea,
Thank you for the purchase and sorry for the inconvenience.
Did you updated plugin to version 1.7.1? Did you deactivated/activated plugin after update?
Please send me a link with table on it where this issue happens. Thanks.