We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have some tables that are created dynamically from a Google Sheets source. That have been working fine on and off, but recently I started getting essentially empty tables displaying. They show sometimes just one record in the table with field values such as "#N/A" and "#NAME?" which are Google Sheets error messages.
However, when I load the published Google Sheet (in an incognito tab), I see all of the correct values without these errors.
I am wondering if there might be a timeout configured? When a pageview tries to hit the Google Sheet for its values, does the plugin timeout if it takes too long to load? If so, is there a way to adjust this timeout?
I am implementing caching so a fresh page view to hit the Google Sheet will only actually happen once a day, so I am fine if the timeout is long to ensure that the data is captured correctly from the Google Sheet.
Thanks!
A few other notes. The published Google Sheet is here. I have tried creating a new data table in WordPress, and it results in the same errors. This table and sheet combo used to work, but since I have added more data to the sheet, now the table does not work (shows previously mentioned errors).
Thanks!
This seems to be a Google Sheets bug and not a wpDataTables bug. I have been able to see the erroneous results on my published Google Sheet directly, so I understand why wpDataTables is displaying it. Will try to debug through Google support. Thanks.