Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

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Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #1012881
Google Sheets Timeout
Closed

Comments

  •  2
    Collin started the conversation

    I have some tables that are created dynamically from a Google Sheets source. That have been working fine on and off, but recently I started getting essentially empty tables displaying. They show sometimes just one record in the table with field values such as "#N/A" and "#NAME?" which are Google Sheets error messages.

    However, when I load the published Google Sheet (in an incognito tab), I see all of the correct values without these errors.

    I am wondering if there might be a timeout configured? When a pageview tries to hit the Google Sheet for its values, does the plugin timeout if it takes too long to load? If so, is there a way to adjust this timeout?

    I am implementing caching so a fresh page view to hit the Google Sheet will only actually happen once a day, so I am fine if the timeout is long to ensure that the data is captured correctly from the Google Sheet.

    Thanks!

  •  2
    Collin replied

    A few other notes. The published Google Sheet is here. I have tried creating a new data table in WordPress, and it results in the same errors. This table and sheet combo used to work, but since I have added more data to the sheet, now the table does not work (shows previously mentioned errors).

    Thanks!

  •  2
    Collin replied

    This seems to be a Google Sheets bug and not a wpDataTables bug. I have been able to see the erroneous results on my published Google Sheet directly, so I understand why wpDataTables is displaying it. Will try to debug through Google support. Thanks.