Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also please try to deactivate/activate plugin and see if it is working after that.
Unfortunately i cant provide you any log in details for the site but we can do skype and we can do video sharing and i can show you this way the whole problem and may we can work on it together then to get it resolved.
Or if you could guide me step by step i can then look into it, let me know what you choose to do?
Did you try deactivation/activation of the plugin? Can you please send me that file from which you want to create a table so I can take a look.
We do not prefer Skype for fixing the issues because it is the policy of our company. I will give my best to help out to you solve the problem but this type of problem requires credentials and it will be very difficult for me to be able to help without them. Thank you for understanding.
We hear you and we understand you would prefer having things resolved sooner rather than later. We provide support through the ticketing system and unfortunately we aren't large enough to have an 'immediate response' policy, we do have a lot of clients, and all of them need help just like you, so we provide everyone help one by one in a queue.
Logging in through the wp-admin / seeing the URL of the problematic page is the quickest and easiest way to resolve problems. Skype dialogs are much longer, and clients would need to wait for support even longer if we would resolve problems this way.
Now lets try to solve the issue, we can not provide the log in details, can you guide step by step solution or any other solution apart from the wp admin log in details.
I would appreciate if we could move forward in the direction to solve in your next POST.
Thank you for sending us your file. I tried to upload the table but I get
TypeError: Cannot set property '_DT_CellIndex' of undefined
/wp-admin/load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.6:4
error. It is because your file is not created as it should be. Please take a look at this documentation - Text -Video where you can see how to create table from Excel file properly. In your file I noticed that you have like 6 or more tables so please change that and create Excel file like from the documentation so you will be able to create the table.
When i try to make table from excel file to wpdatatable on our word press site, it doesnt make the table. And when i try to put the code for e.g.
[wpdatatable id=1]
It only shows the name of the excel file and not the table.
even when i preview the table it doesnt show me any table, it is just not making anything out of it. we just bought your code.
please help as we need it done urgently.
Hi CELATG,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also please try to deactivate/activate plugin and see if it is working after that.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
Unfortunately i cant provide you any log in details for the site but we can do skype and we can do video sharing and i can show you this way the whole problem and may we can work on it together then to get it resolved.
Or if you could guide me step by step i can then look into it, let me know what you choose to do?
Govinda
Hi Govinda,
Did you try deactivation/activation of the plugin?
Can you please send me that file from which you want to create a table so I can take a look.
We do not prefer Skype for fixing the issues because it is the policy of our company.
I will give my best to help out to you solve the problem but this type of problem requires credentials and it will be very difficult for me to be able to help without them.
Thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
thank you once again for your purchase,
We hear you and we understand you would prefer having things resolved sooner rather than later. We provide support through the ticketing system and unfortunately we aren't large enough to have an 'immediate response' policy, we do have a lot of clients, and all of them need help just like you, so we provide everyone help one by one in a queue.
Logging in through the wp-admin / seeing the URL of the problematic page is the quickest and easiest way to resolve problems. Skype dialogs are much longer, and clients would need to wait for support even longer if we would resolve problems this way.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
Thank you for your post.
Now lets try to solve the issue, we can not provide the log in details, can you guide step by step solution or any other solution apart from the wp admin log in details.
I would appreciate if we could move forward in the direction to solve in your next POST.
Hi CALATG,
Thank you for sending us your file.
I tried to upload the table but I get
error.
It is because your file is not created as it should be.
Please take a look at this documentation - Text -Video where you can see how to create table from Excel file properly.
In your file I noticed that you have like 6 or more tables so please change that and create Excel file like from the documentation so you will be able to create the table.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables