We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Disappearing Notification Templates (PARTIALLY RESOLVED)

Updated: February 1st, 2022

PLEASE NOTE: Grammarly resolved the issue that is described below, so please make sure that you're using the latest version of this add-on. If you're using some other grammar tool, and this issue is still present on your end, please check out the article below.

In some cases, Amelia can face an issue with browser extensions that are used for grammar checks (Grammarly, Language Tool, etc).

Manifestation:

Email templates disappear when you switch between them (but they are still available when you refresh the page unless you save them).

If you save a template with a grammar tool enabled, a blank template will be saved, and all your work will be lost.

Solution:

Make sure to turn the browser extension off for your back-end site, and you'll be able to modify and save the notifications without any issues.

Check out the video below to see how it behaves and what you need to do in order to create and save email templates. We've reached out to Grammarly about this, and their developers did resolve the issue, but we can't guarantee it's been resolved for other grammar checker browser add-ons.