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Disappearing Notification Templates (PARTIALLY RESOLVED)

Updated: February 1st, 2022

PLEASE NOTE: Grammarly resolved the issue that is described below, so please make sure that you're using the latest version of this add-on. If you're using some other grammar tool, and this issue is still present on your end, please check out the article below.

In some cases, Amelia can face an issue with browser extensions that are used for grammar checks (Grammarly, Language Tool, etc).

Manifestation:

Email templates disappear when you switch between them (but they are still available when you refresh the page unless you save them).

If you save a template with a grammar tool enabled, a blank template will be saved, and all your work will be lost.

Solution:

Make sure to turn the browser extension off for your back-end site, and you'll be able to modify and save the notifications without any issues.

Check out the video below to see how it behaves and what you need to do in order to create and save email templates. We've reached out to Grammarly about this, and their developers did resolve the issue, but we can't guarantee it's been resolved for other grammar checker browser add-ons.