We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
NOTICE: PHP message: PHP Fatal error: Uncaught Error: Call to a member function getStatus() on null in /www/wp-content/plugins/ameliabooking/src/Application/Services/Reservation/AbstractReservationService.php:378
Error at checkout when trying to book an appointment:There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.
We just updated the plugin FunnelKit so perhaps a conflict with that plugin?
Thanks!
Attached files: amelia checkout error.png
Hi TAFF,
I had the same error with Amelia Booking, specifically related to the getStatus() function in the AbstractReservationService.php file.
After some extensive troubleshooting, Amelia Support was eventually able to resolve the issue. It took some time, but they managed to identify and fix the problem.
Kind Regards,
Marius
Hello,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
Thank you for the update on this.
Can you please test it out now and let me know if it works for you or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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same issue on my site. what is the fix?
Hello Adam,
Please create a separate ticket for this issue and we will assist you with it as soon as possible.
I appreciate your patience!
Kind Regards,
Uros Jovanovic
[email protected]
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ok - https://tmsplugins.ticksy.com/ticket/3841451/
i was able to successfully complete checkout for the booking. thank you.
can you tell me what was causing the problem?
Hello TAFF,
Thank you for the update! There was an issue noted from our end that will be fixed in the next update, but we applied a direct fix on your website to resolve it for you.
Let us know if you need anything else!
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks! You can close this ticket.
Hello Taff,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Same issue here, need fix asap.
Hello Laurens,
Please create a separate ticket and we will assist you with this.
Looking forward to hearing from you.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Same problem:
https://tmsplugins.ticksy.com/ticket/3844181/
Please help Uroš
Hello Uroš,
I fixed this temporarily by altering the source code on /www/wp-content/plugins/ameliabooking/src/Application/Services/Reservation/AbstractReservationService.php:378.
I just wrapped it in if($user) { }.
Please fix this in your next version.
Kind regards,
Laurens
Hello Laurens,
Glad to hear that the issue has been resolved! Thank you for sharing your temporary fix. I'll make sure to pass this along to the team for review in a future update.
Joao, my colleague has responded to your ticket.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hey Laurens i think this will only skip the fetal error , but it wont save the appointment in Amelia
Hello Tariq,
Would you like us to provide the fix for this issue? Just let us know, and we’ll be happy to assist you further.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Yes please i got the same issue
Hi Tariq,
Thanks for confirming. Please create a separate ticket, and we’ll be happy to assist you there.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables