We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
I just bought the elite version to use the API feature.
I have an issue using the /package-purchases/slots endpoint with filters.
When I try to filter it to specific customerID using this url:
'/package-purchases/slots&customerId=3' I get this response:
{
"message": "Successfully retrieved available package slots",
"data": []
}
Also if I try to use this url:
'/package-purchases/slots&customerId=3&packageId=3'
I get the same response.
Please help,
thanks.
Also, I noticed there are some endpoint which work from postman but if I send a request from my angular application I get 404 error. I've checked already the header (with key) and everything.
For example, "/slots&serviceId=${serviceID}&page=booking&startDateTime=${formatDate(today)}" works well, but if I change the url to "/packages-purchases/slots" I get error 404 not found (screenshot attached).
Again- If I try using postman, it works perfect.
What can be the problem? thanks.
Attached files: screenshot.png
Hey,
Just fount another issue with the adding new appointment in package.
I'm trying to send /appointments endpoint with this data for example:
const enrollData = {
serviceId: serviceID,
providerId: providerId,
bookings: [
{
customerId: customerID,
status: "approved",
duration: 3600, // Assuming the training is 1 hour (3600 seconds)
persons: 1,
extras: [], // Assuming no extras, modify if needed
customFields: {},
packageCustomerService: {
packageCustomer: {
id: 1732
}
}
}
],
bookingStart: bookingStart
};
The response I get is that there's no available appointment slot, but I checked in website and I see 4 available slots in this appointment.
Thanks.
Hello Ofek,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Ofek,
I will let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Waiting for your reply.
The main issue I need a solution is the booking appointment endpoint.
Currently, I cannot book at all using API.
Hello Ofek,
Thank you for the update on this.
I have passed this issue to our developers and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Ofek,
I have passed this issue back to our developers and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables