We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am experiencing an issue with the integration of WP Amelia and WooCommerce on my site. Currently, when my customers log in to the site, they can access their account to view their downloads, purchases, and appointments made via WP Amelia. However, even though the customer is already logged in to the site, WP Amelia prompts them to log in again to view their appointments. This is not acceptable at all in terms of user experience.
Could you please advise me on how to configure WP Amelia and WooCommerce so that appointments are displayed directly when the customer is already logged in to the site, without asking them to log in again?
Thank you in advance for your assistance.
Attached files: photo_2024-07-22_15-10-38.jpg
Capture d’écran 2024-07-22 153056.png
Hello Cindy.
Can you please use the New Customer Panel?
Since your customers have the WP Users created automatically, the same login should work for both. Please check the attached screen recording. It should work the same in the other direction.
Attached files: customerPanelWPUser.mp4
Kind Regards,
Aleksandar Vuković
[email protected]
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