We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi -
Problem is when I click to Edit an event from the Wordpress Admin panel, the side panel opens but stays blank with the spinning Amelia logo. I can add events but not edit them.
Also - Clicking Attendees on an event and nothing happens.
Only things tried are: updating Amelia (to v4.2) and using different browser - same problem.
Opening browser debug window reveals this:
"Failed to load resource: https://ncar.org.uk/wp-admin/admin-ajax.php?action=wpamelia_api&call=/events/37 - the server responded with a status of 500 ()
amelia-booking-events-b4477d5b64a5624fad8d.js:1 Request failed with status code 500"
This is quite urgent so hopefully you can come back soon.
Thanks
Hello Peter.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
Also, please make sure to provide us with database access credentials, as the issue may be in there.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Peter
The issue has been resolved. Your website is configured for BIG_SELECTS, while that is not enabled in Amelia by default, so I went into phpMyAdmin, and modified "amelia_settings" in wp_options, and enabled BIG_SELECTS. Now everything works fine.
Please check the events, and let us know if you have any further issues with the plugin.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables