Hello Camila, 

The Packages feature is available in Pro and Developer licenses, and since you upgraded your license from Basic , we haven't had a difference in connection to features between licenses so far just in number of domains, so this is why you can't see the Packages features. You need to update Amelia manually by following the bellow instructions and you will have the version with Packages .

You can update the plugin manually by following these steps:

If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled , deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.

1) Download the zip from our store

2) Use FTP to open /yourwordpressfolder/wp-content/plugins

3) Delete existing ameliabooking folder

4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5) Go to WP-admin panel, open Plugins section

6) Deactivate Amelia Plugin, and then activate it again

7) Clear server and browser cache

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If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1) Download the zip from our store

2) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5) Choose previously downloaded ameliabooking zip file

6) When uploading is done, please Activate Amelia plugin

7) Clear server and browser cache.

Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Please let me know if this solved the issue!

If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.

Hi there.

We can see that you've opened a private ticket for this issue and that one of our agents responded.

Please send him the required WP credentials, and we'll gladly take a look and see what's going on with your Amelia installation.

Thanks in advance!